Get qualified, onsite technical support: 24/7

On-site, technical support
you can depend on
24 hours, 7 days

Multiple sites, project complexity and unplanned outages can stress the best Project Management or support teams. Alliance SI Remote Hands gives you the skills and resources to quickly fix business outages, simplify complex project deployments or manage national roll-outs.

Our trained team supports customers of all sizes across Australia, New Zealand and the broader Asia Pacific region – currently servicing over 280 locations. With regional resources on call, Alliance SI can truly boast a national network of qualified, experienced technicians that allows us to guarantee fast response times from as little as one hour, every day of the year.

Remote Hands supports our customers across data, communications, voice and electrical infrastructure performance issues. We offer guaranteed Service Level Agreements (SLAs) for metro and regional locations and a dedicated Project Manager as the single point of contact.

Networks

Need support, anywhere in the Country?

WHAT PEOPLE SAY ABOUT US

REMOTE HANDS USE CASE

How Tabcorp keeps 11,654 sites connected with Alliance SI

How Tabcorp keeps 11,654 sites connected with Alliance SI

Connectivity is no longer just a communications matter; is the essential fabric that enables employee productivity and drives customer satisfaction. Done right, connectivity can propel a company to new heights; done poorly, it can lose you competitive advantage.

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SERVICES

Deploy and Maintain

Deploy and Maintain

Managing technology across multiple locations can be a challenge for any IT team. Internal resources are often stretched to the limit overseeing day to day operation, without the capacity to perform time-consuming maintenance or deploy new technology or infrastructure.

Our Maintenance service gives you access to a dependable, scalable pool of resources to assist with any IT related project. With the capacity to manage Asia Pacific locations, our expert team become your expert team on the ground.

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24/7 Support

24/7 Support

Critical infrastructure needs critical support, and every moment costs. Every business understands the cost of an IT emergency, however minor or major. Business operation simply stops. And no trading means no transactions, potentially over multiple sites.

Our 24/7 Support service guarantees swift and responsive resolution for any technical issue, anywhere around Asia Pacific, covering IT systems infrastructure, data projects or electrical work. Our trained team will be on site within hours, committed to minimising down time and restoring business operation without delay.

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REMOTE HANDS NEWS

Collaborative leadership: driving remote team success

Collaborative leadership: driving remote team success

In today’s highly connected world, business leaders are increasingly called upon to manage remote teams and inspire a disbanded workforce. For the team at Alliance SI, this is not a new challenge. In fact, it’s something we’ve been excelling at for over 40 years thanks to our collaborative leadership approach.

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Reduce costs with Remote Hands

Reduce costs with Remote Hands

The question we are often asked is whether the costs of a Remote Hands service stack up against an internal team? The simple answer is yes! Learn how Remote Hands gives customers a cost efficient way to deliver reliable, local on-site 24/7 support without strain on internal resources.

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Do you need some Remote Hands?

Do you need some Remote Hands?

Remote Hands is an invaluable service that allows businesses of all sizes to handle IT operations that go down in the middle of the night or during busy holiday periods, when internal resources are stretched thin or challenged to travel to a remote location.

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