We build the most dependable
network infrastructure solutions

Remote Hands

24/7 SupportMaintain & DeployTechnical support you can depend on

Multiple sites, project complexity and unplanned outages can stress the best Project Management or support teams.

Remote hands gives you the skills and resources to quickly fix business interruptions and simplify project deployments.

Every day around Asia Pacific we help customers deploy IT infrastructure or swiftly solve critical issues to minimise business interruption.

Our Remote Hands service gives our customers the flexibility to manage any project large or small, without strain on internal resources. This means our customers can focus on their core business while we focus on ours – expert technical experience and support, wherever and whenever it is needed.

Talk to us today about a support agreement that is right for your needs. After an audit of the current state of play, we can tailor a solution to suit your business and your budget.

Contact us today!


24/7 Support

When it breaks and it must be fixed quickly.

Every business understands the cost of an IT emergency, however minor or major. Business operation simply stops. And no trading means no transactions, potentially over multiple sites.

Our 24/7 Support service guarantees swift and responsive resolution for any technical issue, anywhere around Asia Pacific.

  • IT Systems
  • Data
  • Electrical

Our trained team will be on-site within hours, committed to minimising
downtime and restoring business operation without delay.

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Maintain & Deploy

Simplify IT projects to meet time, cost, and scope.

Managing technology across multiple locations can be a challenge for any IT team. Internal resources are often stretched to the limit overseeing day to day operation, without the capacity to perform time-consuming maintenance or deploy new technology or infrastructure.

Our Maintenance service gives you access to a dependable, scalable pool of resources to assist with any IT related project. With the capacity to manage Asia Pacific locations, our expert team become your expert team on the ground.

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Benefits of our Remote Hands service

  • Single point of contact
  • Around the clock support – peace of mind 24 hours a day, 7 days a week, 365 days a year
  • Faster maintenance – regular site visits ensure issues are identified and resolved without delay or impact to business operation
  • Reduced downtime – downtime translates to lost revenue, diminished productivity and missed opportunities
  • Maximise internal IT talent – let internal teams focus on core business improvements and not time-consuming troubleshooting
  • Power cycling – peace of mind with certified technicians to oversee system resets
  • Easier service upgrades – scale IT operations instantly for swift upgrade deployment
  • Solve travel restrictions – we’ve completed customer installs Asia Pacific wide – from PNG to Long Reach (QLD)
  • Preventative maintenance program – routine maintenance checks will extend the life of your equipment

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Benefits of our Remote Hands service

  • Single point of contact
  • Around the clock support – peace of mind 24 hours a day, 7 days a week, 365 days a year
  • Faster maintenance – regular site visits ensure issues are identified and resolved without delay or impact to business operation
  • Reduced downtime – downtime translates to lost revenue, diminished productivity and missed opportunities
  • Maximise internal IT talent – let internal teams focus on core business improvements and not time-consuming troubleshooting
  • Power cycling – peace of mind with certified technicians to oversee system resets
  • Easier service upgrades – scale IT operations instantly for swift upgrade deployment
  • Solve travel restrictions – we’ve completed customer installs Asia Pacific wide – from PNG to Long Reach (QLD)
  • Preventative maintenance program – routine maintenance checks will extend the life of your equipment

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Guaranteed service

A full-service solution, Remote Hands supports our customers across data, communications, voice and electrical infrastructure performance issues. We offer guaranteed Service Level Agreements (SLAs) for metro and regional locations, with fast response times regardless of the time or location.

With a dedicated Project Manager as the single point of contact, every customer benefits from our extensive network of certified and experienced technicians. We deliver a consistently high-quality service, scalable to meet your ever-changing demands.

Our 24/7 service offering includes:

  • preventative maintenance and planned works
  • national network infrastructure rollouts
  • cycling power
  • racking and stacking of new hardware
  •  jumpering of new services
  •  connecting carrier services on site
  • NBN, SD-WAN, and Wifi rollouts

Image

Guaranteed service

A full-service solution, Remote Hands supports our customers across data, communications, voice and electrical infrastructure performance issues. We offer guaranteed Service Level Agreements (SLAs) for metro and regional locations, with fast response times regardless of the time or location.

With a dedicated Project Manager as the single point of contact, every customer benefits from our extensive network of certified and experienced technicians. We deliver a consistently high-quality service, scalable to meet your ever-changing demands.

Our 24/7 service offering includes:

  • preventative maintenance and planned works
  • national network infrastructure rollouts
  • cycling power
  • racking and stacking of new hardware
  •  jumpering of new services
  •  connecting carrier services on site
  • NBN, SD-WAN, and Wifi rollouts