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Hayley Smith

Hayley Smith

Remote Hands Administrator


Hayley Smith believes in providing outstanding customer service.

And as Alliance SI’s Remote Hands Administrator, she always ensures that her clients are left feeling satisfied at the completion of every job.

“I deal with new business enquiries every day that come in from all over Australia. It is then my job to organise the appropriate teams and technicians to service our new and existing customers’ requests.

I endeavour to build strong relationships with our clients and stay in touch throughout the process of each job, from scheduling to completion. This allows me to provide the appropriate support whenever it is needed.”

Hayley enjoys her day-to-day interactions, liaising with clients and contractors to coordinate the most suitable team to meet the clients’ needs and expectations.

“I love that I have the ability to coordinate jobs that need to be done. It brings me fulfilment when I am able to understand my clients’ needs and then find the right technicians for the job.

Not only does this provide support to our clients… it also makes their lives easier as they save time trying to find the appropriate contractor.”

For Hayley, there’s never a dull moment in her working day.

“I am energised by a full inbox, a busy schedule and being challenged under pressure. I love that I am always learning new things, too.

There is always such a broad range of jobs to be completed, but I always feel supported by the amazing team and the positive workplace culture at Alliance SI.”

Alliance SI Insights

How to prepare your business for COVID-19

How to prepare your business for COVID-19

On 31 December 2019 a new type of coronavirus, now known as COVID-19, was discovered in Wuhan, China. Since then the COVID-19 crisis has reached a critical phase where businesses around the globe need to act decisively to contain the growth in new locations outside China.

Why businesses need to embrace IoT technology

Why businesses need to embrace IoT technology

Its rapid expansion shows no sign of slowing down – and with over 20.4 billion devices expected to be connected IoT technology by the end of 2020, IoT is leaving its mark on our digital landscape. But what exactly is IoT technology? Why do businesses need to embrace IoT technology?

A growing partnership with China Telecom

A growing partnership with China Telecom

It goes without saying that a scalable team of network infrastructure and remote hands experts is vital for a telecommunications enterprise. After all, performance and integrity are critical success factors in a sensitive data centre environment.

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