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Hayley Smith

Hayley Smith

Remote Hands Administrator


Hayley Smith believes in providing outstanding customer service.

And as Alliance SI’s Remote Hands Administrator, she always ensures that her clients are left feeling satisfied at the completion of every job.

“I deal with new business enquiries every day that come in from all over Australia. It is then my job to organise the appropriate teams and technicians to service our new and existing customers’ requests.

I endeavour to build strong relationships with our clients and stay in touch throughout the process of each job, from scheduling to completion. This allows me to provide the appropriate support whenever it is needed.”

Hayley enjoys her day-to-day interactions, liaising with clients and contractors to coordinate the most suitable team to meet the clients’ needs and expectations.

“I love that I have the ability to coordinate jobs that need to be done. It brings me fulfilment when I am able to understand my clients’ needs and then find the right technicians for the job.

Not only does this provide support to our clients… it also makes their lives easier as they save time trying to find the appropriate contractor.”

For Hayley, there’s never a dull moment in her working day.

“I am energised by a full inbox, a busy schedule and being challenged under pressure. I love that I am always learning new things, too.

There is always such a broad range of jobs to be completed, but I always feel supported by the amazing team and the positive workplace culture at Alliance SI.”

Alliance SI Insights

How to Engage a Data Centre Cabling Company

How to Engage a Data Centre Cabling Company

Businesses all over the world are experiencing an increase in online services. With these high demands, it’s more important than ever to have access to efficient network cabling solutions to help keep business productivity and growth high.

The key technologies that make Wi-Fi 6 fly

The key technologies that make Wi-Fi 6 fly

Wi-Fi 6 is primed to help businesses support the exponential growth of internet traffic as more and more Internet of Things (IoT) devices get connected. Adopting fast-speed internet technology will enable businesses to collect extensive data and ultimately improve customer experiences.

The five benefits of a structured cabling system

The five benefits of a structured cabling system

A structured cabling system provides a comprehensive telecommunication infrastructure for businesses to transmit data, voice, video or signals through the network. With more robust security on offer, a structured cabling network offers businesses plenty of benefits.

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