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Hayley Smith

Hayley Smith

Remote Hands Administrator

Hayley Smith believes in providing outstanding customer service.

And as Alliance SI’s Remote Hands Administrator, she always ensures that her clients are left feeling satisfied at the completion of every job.

“I deal with new business enquiries every day that come in from all over Australia. It is then my job to organise the appropriate teams and technicians to service our new and existing customers’ requests.

I endeavour to build strong relationships with our clients and stay in touch throughout the process of each job, from scheduling to completion. This allows me to provide the appropriate support whenever it is needed.”

Hayley enjoys her day-to-day interactions, liaising with clients and contractors to coordinate the most suitable team to meet the clients’ needs and expectations.

“I love that I have the ability to coordinate jobs that need to be done. It brings me fulfilment when I am able to understand my clients’ needs and then find the right technicians for the job.

Not only does this provide support to our clients… it also makes their lives easier as they save time trying to find the appropriate contractor.”

For Hayley, there’s never a dull moment in her working day.

“I am energised by a full inbox, a busy schedule and being challenged under pressure. I love that I am always learning new things, too.

There is always such a broad range of jobs to be completed, but I always feel supported by the amazing team and the positive workplace culture at Alliance SI.”

Meet the rest of Alliance SI Team

Alliance SI Insights

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Securing your network

Modern business operation is impossible without a network where data is kept and shared among employees. Keeping that network secure is ‘business 101’ for any company – yet network security breaches are costing companies big and small millions every year.

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The state of play for Australia’s labour force

While many companies are stuck in the inertia of waiting for the market to settle and the pandemic to be a thing of the past, others are seizing the opportunity to showcase their company and culture to attract some great talent.

Quality assurance versus quality control: why it matters

Quality assurance versus quality control: why it matters

Quality assurance versus quality control – often these two terms are used interchangeably, but understanding the distinct differences between quality assurance and quality control can make the difference when it comes to delivering the best quality products and services possible.

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