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Hayley Smith

Hayley Smith

Remote Hands Administrator

Hayley Smith believes in providing outstanding customer service.

And as Alliance SI’s Remote Hands Administrator, she always ensures that her clients are left feeling satisfied at the completion of every job.

“I deal with new business enquiries every day that come in from all over Australia. It is then my job to organise the appropriate teams and technicians to service our new and existing customers’ requests.

I endeavour to build strong relationships with our clients and stay in touch throughout the process of each job, from scheduling to completion. This allows me to provide the appropriate support whenever it is needed.”

Hayley enjoys her day-to-day interactions, liaising with clients and contractors to coordinate the most suitable team to meet the clients’ needs and expectations.

“I love that I have the ability to coordinate jobs that need to be done. It brings me fulfilment when I am able to understand my clients’ needs and then find the right technicians for the job.

Not only does this provide support to our clients… it also makes their lives easier as they save time trying to find the appropriate contractor.”

For Hayley, there’s never a dull moment in her working day.

“I am energised by a full inbox, a busy schedule and being challenged under pressure. I love that I am always learning new things, too.

There is always such a broad range of jobs to be completed, but I always feel supported by the amazing team and the positive workplace culture at Alliance SI.”

Meet the rest of Alliance SI Team

Alliance SI Insights

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Border closures expose the real cost of internal network support

Border closures expose the real cost of internal network support

For many national organisations, the fluctuating border closures have highlighted historical inefficiencies in the way they previously managed national operations like IT and infrastructure support. For these companies, the silver lining of the COVID crisis is a new perspective on the efficient and cost-effective management of regional network challenges.

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Just what is ribbon fibre and how does it help optimise network capacity and minimise risk? Learn about the many advantages of this special cable structure.

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