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Hayley Smith

Hayley Smith

Remote Hands Administrator

Hayley Smith believes in providing outstanding customer service.

And as Alliance SI’s Remote Hands Administrator, she always ensures that her clients are left feeling satisfied at the completion of every job.

“I deal with new business enquiries every day that come in from all over Australia. It is then my job to organise the appropriate teams and technicians to service our new and existing customers’ requests.

I endeavour to build strong relationships with our clients and stay in touch throughout the process of each job, from scheduling to completion. This allows me to provide the appropriate support whenever it is needed.”

Hayley enjoys her day-to-day interactions, liaising with clients and contractors to coordinate the most suitable team to meet the clients’ needs and expectations.

“I love that I have the ability to coordinate jobs that need to be done. It brings me fulfilment when I am able to understand my clients’ needs and then find the right technicians for the job.

Not only does this provide support to our clients… it also makes their lives easier as they save time trying to find the appropriate contractor.”

For Hayley, there’s never a dull moment in her working day.

“I am energised by a full inbox, a busy schedule and being challenged under pressure. I love that I am always learning new things, too.

There is always such a broad range of jobs to be completed, but I always feel supported by the amazing team and the positive workplace culture at Alliance SI.”

Meet the rest of Alliance SI Team

Alliance SI Insights

Alliance SI Apprentice of the Year 2020

Alliance SI Apprentice of the Year 2020

We are delighted to congratulate Paul Tonios as the winner of the Alliance SI Apprentice of the Year for 2020. With a demonstrated commitment to excellence, and an exemplary record of outstanding customer service, Paul is a deserving recipient of our annual award.

What IT metrics matter the most?

What IT metrics matter the most?

Metrics tell you how well you are performing compared to expectations – but with literally thousands of metrics that shed light on IT cost, performance and output, how do you zero in on the essentials that will help IT leaders to help inform business decisions?

Cloud versus on premise – an inevitable migration

Cloud versus on premise – an inevitable migration

Cloud versus on premise – it’s a question that IT experts are asked on a regular basis. While the truth remains that there is no one size fits all approach, there is no doubt that COVID-19 has created an unprecedented wake-up call for many organisations as business has been reminded of the importance of systems resilience, agility, adaptability and scalability.

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