24/7 support

On-call infrastructure service and support across Australia and New Zealand

While Alliance SI has offices in Brisbane, Sydney and Melbourne, its service organisation, Alliance SI Remote Hands, supports large and small clients across Australia and New Zealand through more than 280 locations.

With large and small clients managing geographically dispersed infrastructures, Alliance SI Remote Hands has a proud history of providing superior, 24/7 on-call service and support to customers irrespective of their location, to keep their businesses operating with minimal disruption.

Vans Alliance SI 1733

Whether a client is challenged with data, communications, voice, or any electrical infrastructure performance issue, Alliance SI Remote Hands is skilled and resourced to resolve client requests. As well as providing fast response to technical service callouts, Remote Hands also delivers national site rollouts, preventative maintenance and planned works.

Our national network of experienced technicians empowers Alliance SI Remote Hands to offer clients the unique capacity of guaranteeing service level agreements (SLAs) on fast response times from as little as one hour on a 24/7 basis. Our guaranteed SLAs apply in both capital city and regional locations across Australia and New Zealand from the Sydney CBD to as far away as Broome or Coober Pedy.

For many of our customers, representation and personnel supervision at sites is not a viable option. Alliance SI Remote Hands acts on their behalf, as their eyes and ears and it is imperative that the highest quality of workmanship and consistency is delivered, upholding our customers values and standards.

Alliance SI Remote Hands prides itself on maintaining our long-term relationships and verifying our standard of work is of the highest calibre. It is this characteristic that allows us to boast of client relationships that have been going strong for more than 25 years.

Alliance SI Remote Hands reassures customers with prompt 24/7 responses, fully qualified technicians, competent and professional single points of contact across Australia and New Zealand and friendly and efficient service.

Talk to us about how we can resolve your infrastructure challenges